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End the duopoly

Why Treating Patients As Consumers Can Improve The Healthcare Experience

Dr. Robert Arnold, right, talks with one of his patients at UPMC Presbyterian hospital in Pittsburgh. (AP Photo/Keith Srakocic) The healthcare industry is the fifth biggest in the United States, contributing more than $1.2 trillion to the Gross Domestic Product. But according to the Siegal+Gale Global Simplicity Index , healthcare ranks dead last out of 25 industries in the United States for simplicity of […]

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