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Clinician burnout correlates with volume of EHR patient call messages

It’s no secret that health IT-associated clinician burnout – especially where electronic health record usage is concerned – is widespread. But a new study seeks to identify which individual EHR elements might be most associated with burnout.

The study, published this week in the Journal of the American Medical Informatics Association , found that clinicians with high volumes of patient call messages had almost four times the odds of burnout compared to those with the fewest.

Researchers Dr. Ross Hilliard, Jacquelyn Haskell and Rebekah L. Gardner also found that EHR-based efficiency tools – except for the ability to copy and paste – were not associated with decreased odds of burnout.

“In fact, these suggested efficiency tools may not provide for or measure efficiency at all,” wrote the research team.


Researchers examined the EHR usage data from Epic for 422 physicians, advanced practice registered nurses and physician assistants who had also responded to the 2017 Rhode Island Department of Health Physician and Advanced Practice Provider Health Information Technology Survey.Noting that prior studies have linked inbox management volume, data entry tasks and documentation with burnout, study authors defined measures of workload to include the number of daily appointments; minutes spent reviewing […]

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